Important Notice to our Customers
Phishing and spoofing emails look like official bank emails and try to trick you into visiting a fake website and providing your personal account information. In some cases they duplicate the bank’s web page to make their request appear official. These emails may also ask you to call a phone number and provide account information.
SMShing is phishing that happens via SMS text message. A criminal sends you a text message that tries to trick you into replying with financial or personal information or clicking on links that will sneak viruses onto your mobile device. Don’t respond to a text message that requests personal or financial information. First National Bank in Carlyle will never ask you to provide your information in this way.
WHEN IN DOUBT, REMEMBER:
- NEVER GIVE YOUR PERSONAL INFORMATION TO ANYONE THAT REQUIRES IT TO BE DONE BY PHONE, EMAIL OR TEXT MESSAGE UNLESS YOU INITIATE THE CALL AND ARE CERTAIN YOU KNOW TO WHOM YOU’RE GIVING THE INFORMATION.
- THE BANK WILL NEVER REQUEST YOUR INFORMATION BY PHONE, EMAIL OR TEXT MESSAGE.
- IF YOU RECEIVE A REQUEST AND ARE UNCERTAIN ABOUT WHY THE REQUEST IS BEING MADE PLEASE CONTACT US BEFORE GIVING ANY PERSONAL INFORMATION.
- IF YOU HAVE GIVEN YOUR PERSONAL INFORMATION TO SOMEONE REQUESTING IT BY PHONE, LETTER, EMAIL OR TEXT MESSAGE AND ARE UNCERTAIN ABOUT WHY THEY REQUESTED THE INFORMATION PLEASE CONTACT US SO WE CAN DISCUSS WAYS TO PROTECT YOU.
PLEASE CALL US WITH ANY QUESTIONS OR CONCERNS
AT (618) 594-2491, (618) 594-3741 OR (618)228-9100
If you receive a suspicious email or text message that uses First National Bank in Carlyle’s name, immediately notify us at firstname.lastname@example.org.
Additional Tips for Electronic Banking Security & Best Practices
Traditional online threats
Viruses, malware and other programs intended to steal your personal information or financial details are able to infect some computers and mobile devices. If your computer, mobile phone or tablet supports a traditional anti-virus product, consider installing that software. Consider backing up your data and keep the backup in a safe and secure location. This will allow you to restore your data in the event you need to wipe the device clean in order to remove a harmful software threat.
Identifying PHISHING and SPOOFING emails
- Links that appear to be First National Bank in Carlyle links but aren’t. If you place your cursor over a link in a suspicious email, your email program most likely shows you the destination URL. Do not click the link, but look closely at the URL: A URL that is formatted 1nbcarlyle.boguswebsite.com is taking you to a location on boguswebsite.com. Just because “1nbcarlyle” is part of the URL does not guarantee that the site is an official First National Bank in Carlyle site.
- Requests for personal information. First National Bank in Carlyle emails will never ask you to reply in an email with any personal information such as your Social Security number, ATM or PIN.
- Urgent messages. We will never claim your account may be closed if you fail to confirm, verify or authenticate your personal information via email.
- Messages about system and security updates. We will never claim the need to confirm important information via email due to system upgrades.
- Obvious typos and other errors. These are often the mark of fraudulent emails and websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.
Fake Mobile Banking apps
Criminals may develop and publish fake mobile banking applications that look like official First National Bank in Carlyle apps but are designed to steal your logon credentials. Here are tips for recognizing an unofficial First National Bank in Carlyle app:
- The app is somewhere other than the official app store for your mobile device
- There is a charge for downloading the app, First National Bank in Carlyle does not currently charge for mobile app downloads
- After our app is downloaded it should appear as FNB Carlyle
Lost and stolen devices
Mobile phones and tablet devices can be easily lost or stolen, which puts your information at risk. Here are some to protect yourself in the event your device is lost or stolen:
- Password-protect your device so it can’t be accessed unless the password is entered
- Enable an automatic screen-locking mechanism to lock the device when it’s not actively being used
- Consider using a remote wipe program that gives you the ability to send a command to your device that will delete any data